JME Returns Policy Overview
Returns will be accepted up to 30 days after the date of receipt for exchange or refund. Items must be returned in unused and resalable condition (new and in original package), with exception to warranty claims.
Returns caused by customer ordering errors or cancelled after shipment will be charged round-trip freight, and could be subject to a restocking fee of 25% or more dependent upon the manufacturers return policies.
Made-To-Order (MTO) Items
Custom made items, such as custom hose assemblies, or other items marked as “Non-Cancellable”, “Non-Refundable”, and/or “Non-Returnable” are not subject to a return or refund, unless there is a manufacturer defect or warranty issue.
Items under warranty must be returned freight prepaid per the instructions of the RMA. Once the item is inspected and if the warranty is approved, a replacement, repair, or credit will be issued at John M. Ellsworth Company or the manufacturer’s discretion.
Any return merchandise requires a Return Goods Authorization (RGA) Number assigned prior to shipment.
Returns will not be accepted without an RGA Number. All packages must be clearly marked with the RGA Number and a copy of the Returned Goods Authorization Form included in the package. Items returned without proper documentation will be subject to a restocking charge of 30% or higher dependent upon the manufacturer's return policies.
Special order items could be subject to a higher restocking fee or non-returnable. We are more than happy to send out vendor literature before you place the order if you are unsure of a product’s capabilities.
Please complete our RMA form below or obtain one by calling our Sales Department at 1-800-333-3331
Please prepare the following information for the warranty evaluation:
- Invoice or Order Number
- Item Numbers or Serial Numbers (where applicable)
- Picture of identification plates (where applicable; required for warranty claims)
- Application or product usage (how the item was used)
- Your Contact Information