No returns will be accepted after 30 days of receipt, with exception of warranty items. Made-to-Order (MTO) items including custom made hose assemblies are non-returnable/non-refundable unless there is a manufacturer defect or warranty issue. Returns must be received in unused resalable condition (new and in original package), with exception to warranty claims. Returns caused by customer ordering errors or CANCELLED after shipment will be charged round-trip freight, and a 25% restocking charge or higher dependent upon the manufacturers return policies. All returns are freight prepaid by the customer. RETURN MERCHANDISE requires a Return Goods Authorization (RGA) number assigned prior to shipment. Please complete our RMA form online(below) or obtain one by calling 1-800-333-3331 and speaking to the Sales Department. Please be prepared to provide the following information:
- Invoice or Order Number
- Item Numbers
- Your Contact Information
Returns will not be accepted without an RGA number. All packages must be clearly marked with the RGA Number and accompanied by a copy of the Returned Goods Authorization Form. Items returned to the John M. Ellsworth Company without proper documentation will be subject to a restocking charge of 30% or higher dependent upon the manufacturer's return policies.
Special order items could be higher or non-returnable. We are more than happy to send out vendor literature before you place the order if you are unsure of a product’s capabilities.
WARRANTY ITEMS must be returned to JME or the manufacturer freight prepaid per instructions of the RMA. Once the item is inspected and if the warranty is approved, a replacement, repair or credit will be issued at John M. Ellsworth or the Manufacturer’s discretion.