Payment terms for purchases made with Sezzle can be found on their legal webpage.
Prices are subject to change without notice. In the event of a printing or webpage error, the John M. Ellsworth Company reserves the right to charge the correct price. Please confirm pricing with a representative in our Sales Department. Our prices do not include freight or any federal, state or local taxes.
Minimum $30 Order, excluding any freight charges and applicable sales tax. Applicable sales tax will be added to all items for customers residing in Wisconsin, where the John M. Ellsworth Company is located and that do not have a tax exempt resale certificate issued by the state. If you are tax-exempt, please fax a copy of your form to 800-563-8848. Substitution of products of equal or superior quality (due to manufacturer problems or regional availability) may be made to improve service. Photographs & diagrams on the websites and catalog are meant to represent our products as closely as possible. Due to continuing manufacturing changes, we cannot guarantee products shipped will exactly match the pictures shown on the websites or catalog.
SHIPPING
Please inspect merchandise upon delivery and report any damage or shortage within five days by calling the Sales Department at 1-800-333-3331. All items are priced FOB Milwaukee, WI or manufacturer location shipping point, at the discretion of the John M. Ellsworth Company, Inc., unless otherwise agreed to by the John M. Ellsworth Company. Shipping charges are extra, and will be added to invoice. Orders for in-stock items will normally ship the same day or next day. All shipping dates are estimates and subject to change based on availability. We strive to use UPS wherever possible to keep cost down. UPS cannot deliver to P.O. Boxes but we can offer shipments via the United States Postal Service upon request. If another type of carrier is desired, please indicate the company and an account number that we can bill for this service. Shipping charges are based upon commercial addresses. Residential deliveries are subject to additional charges for both UPS and common carrier.
Partial Delivery: We reserve the right to make partial shipments. Invoices covering those shipments should be paid when they fall due.
Free shipping applies to domestic Truck Freight, UPS Ground, FedEx Ground and Home Delivery shipping methods on select items only. Only applicable for the continental United States(not applicable for Hawaii, Alaska, or Puerto Rico).
RETURNS
Returns will be accepted up to 30 days after the order is received. Items must be returned in unused and resalable condition (new and in original package), with the exception of warranty claims.
Customer ordering errors/returns or cancellations after shipment will be charged round-trip freight and will be subject to a restocking fee of 25% or more.
Custom made items, such as hose assemblies, or other items marked as “Non-Cancellable”, “Non-Refundable”, and/or “non-returnable” will not be accepted for return or refund, unless there is a manufacturer defect, or the item is under warranty. Please note special order items could be subject to a restocking fee of 30% or more or could be deemed non-returnable.
Items under warranty must be returned freight prepaid per the instructions of the RMA. Once the item is inspected and if the warranty claim is approved, a replacement, repair, or credit will be issued at John M. Ellsworth Company or at the manufacturer's discretion.
Please complete our RMA form online or obtain one by calling 1-800-333-3331 and speaking to the Sales Department. Please be prepared to provide the following information:
- JME order or invoice number
- Item number
- Lot, model or serial number
- Description of Issue
- Solution/product it was being used with
- Indoor or Outdoor application
- Amount of time in use prior to failure
- Photos or Video of defect/complaint
Returns will not be accepted without an RGA number. All packages must be clearly marked with the RGA Number and accompanied by a copy of the Returned Goods Authorization Form.
VELCRO® is a registered trademark of Velcro Industries B.V.
THESE TERMS AND CONDITIONS SHALL CONSTITUTE THE ENTIRE AGREEMENT BETWEEN THE JOHN M. ELLSWORTH COMPANY AND THE PURCHASER, AND SHALL BE GOVERNED BY AND CONSTRUED ACCORDING TO THE LAWS OF THE STATE OF WISCONSIN AND THE UNITED STATES OF AMERICA.