FAQs

Frequently Asked Questions

New Website Information
 

Order Information
 
What's New?
Lot's of things! But some of the improvement's we're most proud of are faster loading speeds, better site search, mobile access, ability to save credit cards, and faster checkout times! There are many more changes that we think will help your browsing experience! How do you like it? Let us know in this brief survey!
 
How can I find what I'm looking for now?
Try using our site search! The new site search is faster, smarter, and can learn based on past searches. Popular products will start to move toward the top of the list so you can get to the checkout page faster!
 
Don't know what to search? You can also try out the new filters in the category navigation. These are along the left side of every category page and will help you narrow your results to that specific product you're looking for.
 
Is my account still saved?
Everything with your account is saved except your password due to security concerns. If this is your first time logging into the new site you will need to reset your password. Your order history was not able to be brought over to the new website, but we do have that saved internally. Billing and shipping addresses are all saved in your Account. If you are having any issues please give us a call at 800-333-3331.
 
Why is my password not working?
Due to security concerns your password was not able to be brought over to the new site. If this is your first time logging into the new site you will need to reset your password. If you are still having problems please give us at call at 800-333-3331.

Why setup an account?
Setting up an account allows you to shop at JMEsales.com faster and easier. Your created account will automatically store your billing and shipping information for you, making it easy to update all contact information when necessary. This information will appear automatically when needed during the purchase and checkout process. There will no longer be a need to retype it each time you make a purchase! Your Order History will also be available at the touch of a button. If eligible for corporate volume discounts your company's special pricing will also be shown in your account.

How do I update my account information?
Go to the My Account link to view your account information. Here you can edit your contact information, email address, and password. Please make sure your profile information is always correct and up-to-date so we can contact you regarding your account if necessary.
 
Where is my order history?
Don't worry your order history is still saved in our system! Unfortunately, due to the limitations of the old website, we were unable to transfer that data to the new website. However your order history is still saved on our internal system and if you have any questions or concerns please call us at 800-333-3331.
 
Do you still accept GSA contracts?
Yes, absolutely! Our GSA process has not changed at all.
 
How do I order via Purchase Order?
Ordering with a purchase order is available to customers who have created an account on the website and been approved by submitting a Credit Application. To order you MUST select the Open Account option in the Order Confirmation section (where you would normally submit a credit card) and enter any PO numbers in the Comments box right below Open Accounts option. See image below.
 
po-order-help.jpg

How do I contact a sales representative for help with my order?
If you have product questions, need a special product, have questions about your order, or have any other questions or issues, just call our Sales Department toll-free at 1-800-333-3331.

How do I request a product catalog?
You can receive a free product catalog by submitting your information on our catalog request page.

How can I return an item?
Return merchandise requires a "Return Goods Authorization" number assigned prior to shipment back to us. If you'd like to return an item please complete our RMA form. You can also view our full return policy in our terms and services page.

When will I receive my credit for a return?
Credit will be issued when goods are received & inspected by JME, or credit is received from manufacturer.

What is the difference between a new and a repackaged pump?
A repackaged pump is a pump that has been opened and/or slightly used and all wetted parts have been replaced and/or inspected. The pump is then tested and repackaged. All of these pumps carry a one year warranty.

What is the difference between a prepay nozzle and an auto shut off nozzle?
With a prepay nozzle, the system must be recharged before fueling can begin so this eliminates any spills if the locking clip failed to click off. With an automatic shutoff nozzle, the system simply shuts off when vehicle is full.

What is the difference between a Hard wall, Soft wall, and Farm hose?
Hard wall hose is the strongest of hoses with superior longevity and resistance to ozone cracking and wear (UL Listed). Soft wall hose is a 4-spiral construction to give greater flexibility and lighter weight, but it is not as strong as the Hard wall (UL Listed). Farm hose is a 2 ply hose with static wire, used in agricultural, construction, and industrial applications where UL approval is not required.

How do I determine what type of threads I have on my fire hydrant? What is the difference between NST and NPSH threads?
Please look at the fire thread chart to determine the threads you have.

What is the bowl size on a fire hose?
The bowl size is determined by the inside diameter of the coupling.

What is the longest hose that can be put on a certain pump?
On most industrial pumps (15-20 GPM 115 Volt/12 Volt) it is recommended not to go over 25’.

What size tank gauge do I need?
This tends to be a more technical question, so please call our sales representatives for help in determining the tank gauge size.

How do I choose the right fuel filter to order?
We have an online video available at http://www.youtube.com/johnellsworthcompany to help with choosing the right filter for your needs. For further questions, please contact our sales representatives.

How late can you ship from your location?
We can ship from our location in Milwaukee, WI up until 3:00 pm CST. It should be noted, Next Day orders placed after 1pm CST cannot be shipped until the next business day. Please be advised that we do drop ship some items directly from the vendor and there may be differences in time zones, etc.

How long will it take for an order to ship?
Orders for in-stock items will normally ship the same day or next day. Shipping times for drop-shipped items may vary depending on the manufacturer and availability.

What shipping providers does JME use?
We strive to use UPS wherever possible to keep cost down. UPS cannot deliver to P.O. Boxes but we can offer shipments via the United States Postal Service upon request. If another type of carrier is desired, please indicate the company and an account number that we can bill for this service.

What is the cost of shipping?
Shipping will be calculated and stated in the checkout process as you place your order. Shipping charges are in addition to product prices and will be added to invoice.