No returns will be accepted after 30 days of receipt, with exception to warranty items. Returns must be received in unused resalable condition (new and in original package), with exception to warranty claims. All returns are freight pre-paid by the customer and may be subject to a 25% restocking charge or higher dependent upon the manufacturers return policies. RETURN MERCHANDISE requires a Return Goods Authorization (RGA) number assigned prior to shipment. Please be prepared to provide the following information:
- Invoice or Order Number
- Item Numbers
- Your Contact Information
Returns will not be accepted without an RGA number. All packages must be clearly marked with the RGA Number and accompanied by a copy of the Returned Good Authorization Form. Items returned to the John M. Ellsworth Company without proper documentation will be subject to a restocking charge of 35% or higher dependent upon the manufacturers return policies.
Returns caused by customer ordering errors will be charged round trip freight, and a 25% restocking charge or higher dependent upon the manufacturers return policies. Special order items could be higher or non-returnable. We are more than happy to send out vendor literature before you place the order if you are unsure of a product¹s capabilities.
For WARRANTY ITEMS, once the item has a positive warranty determination, a replacement, repair or credit will be issued at the Manufacturer¹s discretion. Credit or replacements will be issued when goods are received, inspected and the item(s) is approved by JME or once credit is received from manufacturer.
Orders CANCELLED after shipment are subject to round trip freight charges. Made to Order (MTO) items may not be returnable or may have a restocking fee of 25% or more dependent upon the manufacturers return policies.