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Returns and Exchanges

No returns will be accepted after 30 days of receipt, with exception to warranty items. Returns must be received in unused resalable condition (new and in original package), with exception to warranty claims. All returns are freight pre-paid by the customer and may be subject to a 25% restocking charge or higher dependent upon the manufacturers return policies. RETURN MERCHANDISE requires a Return Goods Authorization (RGA) number assigned prior to shipment. Please be prepared to provide the following information:

  • Invoice or Order Number
  • Item Numbers
  • Your Contact Information

Returns will not be accepted without an RGA number. All packages must be clearly marked with the RGA Number and accompanied by a copy of the Returned Good Authorization Form. Items returned to the John M. Ellsworth Company without proper documentation will be subject to a restocking charge of 35% or higher dependent upon the manufacturers return policies.

Returns caused by customer ordering errors will be charged round trip freight, and a 25% restocking charge or higher dependent upon the manufacturers return policies. Special order items could be higher or non-returnable. We are more than happy to send out vendor literature before you place the order if you are unsure of a product¹s capabilities.

For WARRANTY ITEMS, once the item has a positive warranty determination, a replacement, repair or credit will be issued at the Manufacturer¹s discretion. Credit or replacements will be issued when goods are received, inspected and the item(s) is approved by JME or once credit is received from manufacturer.

Orders CANCELLED after shipment are subject to round trip freight charges. Made to Order (MTO) items may not be returnable or may have a restocking fee of 25% or more dependent upon the manufacturers return policies.

Please fill out this form to begin the exchange/return process.
* Indicates Required Field
Name of person authorizing this return*:
Company Name*:
Email Address*:
Phone Number*:
Fax Number:
Order Number:
Are you returning the entire order or partial order?

If returning only certain items from your order, please identify below.
Quantity Part Number Description
Reason for return*:
Please explain:
Please indicate the actions you require to complete your return.
(mark all that apply)

If replace, what would you like as a replacement?

Are any of the products hazardous or have any of the items been used with any type of chemical? If yes, please contact us before returning the products.

Would you like one of our Customer Service Representatives to contact you in regards to ordering a replacement or exchange order?

If yes, what is the best way to contact you?

Any additional return information: